Do you have catalogue?
Our website lists all of our full range of products. However, we can offer a catalogue containing our most popular products. If you would like to order a copy, please contact our sales team on 0845 900 5774 or email firstname.lastname@example.org.
What are you delivery rates?
We sell a lot of bulky and heavy items which are quite expensive to delivery. However, we try our best to keep our delivery costs as low as we can. We ensure we use the most appropriate carrier for our goods to keep the costs down.
My delivery has not arrived?
Our couriers will usually deliver between 9am and 5pm Mondays to Friday. Orders are usually delivered within 2-3 days. However, sometimes there may be conditions outside of our control. But, on the few occasions that this may happen, it is more than likely that your order will arrive the following day. However, if your delivery has not arrived contact customer services on 0845 900 5774 or email email@example.com where we will track your delivery and do our best to rearrange a delivery date convenient to you.
Can I collect my order?
Orders can be collected from our factory in Cardiff. If you would like to collect your order, please advise us 24 hours prior collection on 0845 900 5774.
Do I have to pay by credit/debit card?
No, we can accept payment by BACS, CHAPS or PayPal. We can also accept a cheque but need 7 working days for it to clear before we can dispatch your order. Please telephone our Sales Team on 0845 900 5774 if you have any queries regarding payment.
Can I have a pro-forma invoice?
Yes, if you require us to send you a pro-forma invoice please contact our sales team on 0845 900 5774 or firstname.lastname@example.org and we will email, fax or post your pro-forma invoice for you.
Will I receive a VAT invoice?
You will receive a VAT invoice as soon as your order is placed. However, if you require another copy please contact our team on 0845 900 5774 or email@example.com.
Can I open a credit account?
We offer credit accounts to businesses and public sector bodies who either have a long-standing trading history with us or who intend to trade with us on a regular, high-value basis. Credit accounts are subject to terms and conditions, trading status and credit control checks. We can only offer credit accounts to customers who spend at least £3K per annum.
Who can I contact if I have a question or a query?
If you have any further questions please do not hesitate to contact us on 0845 900 5774 or firstname.lastname@example.org